BookingsXP

Support

Help from the people who build BookingsXP.

Tell us what you are trying to do and what happened instead. A person reads every request and replies within one business day.

Support form

Tell us what you need.

A widget ID or the link to your public Bookings page helps us look at the right thing. Please do not send your customers’ booking details unless we ask for them.

We reply within one business day.

Other ways to get help

  • Docs

    Step-by-step setup for every embed, the tracking events, webhooks and the REST API.

    Read the docs

  • Answers

    Short answers to the questions people ask most about BookingsXP and Microsoft Bookings.

    Browse answers

  • Email

    Write to hello@bookingsxp.com. It reaches the same people as the form below.

    Send an email

Response time: within one business day. The status of Microsoft Bookings itself is published by Microsoft, in your Microsoft 365 admin center under Service health.

Scope

What support can and cannot do.

BookingsXP works alongside Microsoft Bookings without signing in to Microsoft 365. That keeps your tenant private, and it also sets the limits of what we can change for you.

We can help with

  • Setting up a widget, choosing a template and embedding it on your site
  • Checking why a tracking event, GA4 event or ad conversion is not arriving
  • Webhook signatures, Teams and Slack alerts, and the REST API
  • Plans, invoices, trials, upgrades and cancellations
  • Signing in, team members and account access
  • Stored bookings, exports and erase-by-email requests

We cannot

  • Change your Microsoft Bookings configuration, services, staff or availability
  • Access your Microsoft 365 tenant, mailboxes or calendars. BookingsXP has no access to them
  • Fix outages or behaviour in Microsoft Bookings, Outlook or Teams themselves
  • Change settings in your Google Analytics, Google Ads, Meta or LinkedIn accounts

Before you write

Common questions.