Question 1

Do I need a credit card to start?

Accepted Answer

No. The Free plan never asks for one. Pro comes with a one-time 7-day trial that also needs no card; when it ends your account falls back to Free unless you choose to buy. Nothing becomes read-only.

Question 2

What counts as a widget?

Accepted Answer

A widget is one Microsoft Bookings calendar on BookingsXP. On that calendar you can make as many booking pages and embeds as you like (one per service, campaign or site, with different templates) and they count once, and you can place each one on as many pages and sites as you like. A second Bookings calendar counts as a second widget. Business allows 50, which suits agencies and multi-location teams with a calendar per location, brand or client. Enterprise has no limit.

Question 3

Do I still need Microsoft Bookings?

Accepted Answer

Yes. BookingsXP complements Microsoft Bookings rather than replacing it. Your services, staff, availability and the bookings themselves stay in Microsoft. Microsoft still sends the confirmation, the invite and the reminders, and the appointment lands in Outlook and Teams as it does today. BookingsXP is independent of Microsoft.

Question 4

Can I cancel any time?

Accepted Answer

Yes. Pro and Business are monthly or yearly and you can cancel from the billing page. When a paid term ends, the account falls back to Free and the Free plan's limits apply. Microsoft Bookings keeps every appointment either way, because that is where they live.

Question 5

What happens to my data if I downgrade or leave?

Accepted Answer

Stored bookings are optional and off by default. If you switched them on, they are kept for your plan's retention period (30 days on Free, 12 months on Pro, 24 months on Business, as agreed on Enterprise) and you can export them as CSV on Pro, Business and Enterprise or erase them at any time. The appointments themselves always live in Microsoft Bookings.

Question 6

Is zero data retention on every plan?

Accepted Answer

Yes, Free included. Zero data retention is one switch per workspace, off by default, that workspace admins and owners turn on in Settings → Privacy. With it on, BookingsXP stores no bookings and no per-visit data: each booking passes through in memory to Microsoft Bookings, and analytics are kept as daily counts for your plan's analytics history. Features that need stored bookings pause while it is on: webhooks, Slack and Microsoft Teams alerts, booking CSV export and bookings in the REST API.

Question 7

Is yearly billing cheaper?

Accepted Answer

Yes. Yearly is ten times the monthly price, so two months are free: Pro is $90 a year instead of $108, and Business is $290 a year instead of $348. Prices are in US dollars and exclude any sales tax or VAT that applies where you are.

Question 8

What is Enterprise and how is it priced?

Accepted Answer

Enterprise is for organisations that need more than Business: unlimited widgets, custom member limits and data retention, a signed data processing agreement (DPA), answers to your security review, an SLA, the option to connect through Microsoft Graph instead of the public booking page, and priority onboarding. There is no list price; we agree the terms with you. Use the form on this page or write to hello@bookingsxp.com, and we reply within one business day.

Question 9

Do the Google Ads, Meta and LinkedIn conversions need their own tags?

Accepted Answer

The widget fires those conversions through the tags already on your page (gtag, the Meta Pixel and the LinkedIn Insight Tag). You add the conversion IDs to the widget in the dashboard; BookingsXP does not load a second copy of any ad tag. GA4 and dataLayer events are on every plan, including Free.

Question 10

Do you offer discounts for nonprofits or education?

Accepted Answer

Write to hello@bookingsxp.com with a line about your organisation. We answer within one business day.

Feature	Free$0	Pro$9/mo	Business$29/mo	EnterpriseContact us
Widget
WidgetsCounted per Microsoft Bookings calendar: any number of widgets and hosted pages on the same calendar, for any of its services, count once.	1	5	50	Unlimited
Templates	4	All 8	All 8	All 8
Accent colour, light / dark / auto	Included	Included	Included	Included
Fonts, corner radius, density, button style, backgrounds	Not included	Included	Included	Included
Remove “Powered by BookingsXP”	Not included	Included	Included	Included
Inline, popup and floating-button embeds	Included	Included	Included	Included
Hosted booking page	Included	Included	Included	Included
Prefill name, email, phone and notes	Included	Included	Included	Included
Tracking & attribution
dataLayer events for Google Tag Manager	Included	Included	Included	Included
GA4 events (generate_lead on booking)	Included	Included	Included	Included
UTM, gclid, fbclid, msclkid written into the booking	Included	Included	Included	Included
Thank-you page redirect	Included	Included	Included	Included
Google Ads conversions with enhanced conversions	Not included	Included	Included	Included
Meta Pixel and LinkedIn conversions	Not included	Included	Included	Included
Analytics history	30 days	12 months	24 months	Custom
Funnel, channel, campaign and page reports	Headline counts	Included	Included	Included
Data & integrations
Store bookings (optional, off by default)	30 days	12 months	24 months	Custom
Zero data retention (optional, off by default)BookingsXP stores no bookings or per-visit data; analytics are kept as daily counts. Webhooks, Slack and Teams alerts, booking CSV and bookings in the REST API pause while it is on.	Included	Included	Included	Included
Webhook, Slack and Teams endpoints	—	5	25	Custom
CSV export	Not included	Included	Included	Included
REST API	Not included	Not included	Included	Included
Team members	1	3	10	Custom
Contract & support
DPA, security review & SLAA signed data processing agreement, answers to your security questionnaire and an agreed service level.	Not included	Not included	Not included	Included
Microsoft Graph connection optionConnect through Microsoft Graph, Microsoft’s official API, instead of the public booking page. Needs permissions approved in your Microsoft 365 tenant.	Not included	Not included	Not included	Included
Priority onboarding	Not included	Not included	Not included	Included

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