Zero data retention
A new workspace setting, zero data retention (ZDR mode), makes BookingsXP keep no bookings and no per-visit data. Each booking passes through in memory to Microsoft Bookings, and analytics are kept as daily counts. It is on every plan, including Free.
- Turn it on in Settings → Workspace → Zero data retention. Only workspace admins and owners can change it. It is off by default.
- With it on, the visitor's name, email, phone, notes and answers are held in memory only to create the booking in Microsoft Bookings, then discarded.
- Analytics are kept as daily counts per booking page: step, channel, source and medium, campaign, page, device type and service. No session IDs, IP addresses, countries, time zones, appointment times or ad click IDs.
- Still works: the widget and hosted booking pages, every template and style setting, Tag Manager, GA4, Google Ads, Meta and LinkedIn tracking in the visitor's browser, source details in the booking notes, thank-you page redirects, add to calendar, the analytics dashboard and daily booking caps.
- Paused while it is on: webhooks, Slack and Microsoft Teams alerts, the Bookings list, booking CSV export, erase by email and bookings in the REST API. The appointment-time heatmap and average lead time are hidden.
- Turning it on deletes every booking stored in BookingsXP for the workspace and all webhook delivery logs, turns Store bookings off on every booking page, and rolls existing funnel events up into daily counts before deleting them. This cannot be undone.
- Saved booking pages in a workspace with zero data retention on show visitors one line: “BookingsXP keeps no copy of your details.”