Can Microsoft Bookings redirect to a thank-you page?

What Microsoft has said#

People have asked for this since at least 2020, usually so they can fire a Google Ads or Facebook conversion on a thank-you page. Microsoft's answers have been consistent:

• 2021, Microsoft Q&A (10+ "same question" votes): the accepted answer says "it is currently not feasible to customize the page." A follow-up that November confirmed it was still missing.
• 2023, Tech Community: a Microsoft employee wrote that "there is no native support to redirect the Bookings appointment creation page after successfully creating an appointment" and suggested embedding the page on your site instead.

Embedding doesn't give you a redirect, though. The confirmation appears inside the iframe, and your page gets no signal that it happened, so you still can't trigger a tag or navigation from it.

What you can do instead#

Send people to your site from the confirmation email#

Microsoft sends a confirmation email after every booking. The Bookings FAQ describes adding extra notes, such as a URL, to confirmation and reminder emails, which you do in each service's Notifications settings. A line like "What happens next: see our preparation guide" with a link to your page gets some bookers back to your site.

Don't count those visits as conversions, though. Only some people click, and they click hours or days later.

Run your own follow-up with Power Automate#

The Microsoft Bookings connector (Preview) has a When a appointment is Created trigger. A flow on that trigger can send your own follow-up email, create a CRM record or call a server-side tracking endpoint the moment a booking lands. The limits:

• Only Bookings admins on that calendar can create these flows.
• Microsoft allows 5 flows per Bookings mailbox.

This is the closest native equivalent to "do something after booking". It runs on the server, though, so it can't move the visitor's browser. For the tracking side, see GA4 conversion tracking. If flows don't fire, see Power Automate trigger not firing.

Keep your site open#

If your "Book now" button opens Bookings in a new tab, your own page is still there when the visitor closes the confirmation. It's a small change, but a returning visitor lands on your content instead of a dead end.

Vote for the feature#

Post or upvote the request on the Bookings Feedback Portal (opens in a new tab). A 2023 Tech Community thread asking where to vote for a post-booking redirect was pointed there.

Why the redirect matters for ads#

A thank-you URL is the simplest way to count conversions in Google Ads, Meta and LinkedIn: you fire the tag on page load. Without it, you're left counting clicks on your Book button (intent) or setting up server-side conversions. The Google Ads and Meta Pixel answers explain what's possible for each platform.

Doing this with BookingsXP#

The BookingsXP widget runs the booking steps on your own page and still creates the appointment in Microsoft Bookings. Its redirect-url attribute sends the visitor to your thank-you page once the booking is confirmed, and you can add the booking ID, service and start time with the {booking_id}, {service} and {start} placeholders. Set it on the embed with redirect-url="https://example.com/thanks?b={booking_id}". See embed options. BookingsXP is independent and not affiliated with or endorsed by Microsoft.