How do I change the name in my Microsoft Bookings page URL?

Where the URL comes from#

Today's public link looks like this:

https://outlook.office.com/book/SalesTeam@contoso.com/

The part after /book/ is the booking mailbox's SMTP address. It is generated when the page is created, from the page name and your organisation's default domain (or a domain set by policy). If the page was created with a personal-looking name, or picked up the creator's alias, that is what appears in the link. This is why the original Microsoft Q&A question on this topic collected 100+ "same question" votes without an answer.

In 2023 Microsoft moved links from the older /owa/calendar/…/bookings/ format to /book/…, and old links redirected automatically.

Option 1: have an admin change the mailbox address#

Microsoft's Bookings FAQ says the booking mailbox "can also be changed within Exchange, through usual Exchange mailbox-renaming processes". Microsoft's Teams admin documentation gives the PowerShell for moving a booking mailbox to a different address:

Set-Mailbox -Identity SalesTeam@contoso.onmicrosoft.com `
  -WindowsEmailAddress book@contoso.com `
  -EmailAddresses book@contoso.com

Before you do this, know what people have reported afterwards:

• The new address works, but a 2024 community report says it works through a redirect, and the "official" link shown inside Bookings kept the old address.
• The old address couldn't be removed from the mailbox because it was in use as the sign-in identity.
• Anything pointing at the old URL (website buttons, embeds, ads, QR codes, RefID tracking links) now depends on that redirect. Microsoft doesn't document whether it lasts.

Changing the mailbox address also changes the address Bookings emails come from, which is often the real goal (see changing the Bookings sender address). Test on a non-critical page first, then update every link you control to the new URL.

Option 2: recreate the page with the right name#

If the page is new or small, recreating it is the cleanest result. Answers on Microsoft Q&A suggest this too, including creating the page from a generic account so it doesn't carry a person's alias.

• Pick the name carefully, because it becomes the link.
• If your tenant's default domain is still onmicrosoft.com, ask an admin to set the domain for new booking pages first (the BookingsMailboxDomain setting). It applies to new pages only.
• Admins can also enforce a prefix or suffix for new booking page aliases under Settings → Org settings → Bookings; it doesn't rename existing pages.
• Rebuild services, staff and questions (you can clone an existing page when creating a new one), then retire the old page. Only admins can delete shared booking pages, and deletion is permanent (see deleting a Bookings page).

Option 3: put your own link in front#

Keep the Microsoft URL and share a short link on your own domain instead, such as contoso.com/book, set up as a redirect on your website. Customers see your address in the email or ad, and you can change where it points later without reprinting anything. It won't hide the Microsoft URL once people land on the page. A true vanity host for the page itself isn't supported (see custom domains).

Doing this with BookingsXP#

When the booking flow is embedded on your site with BookingsXP, visitors book on your own URL and never see the Microsoft link, so the mailbox name matters much less. BookingsXP is independent and not affiliated with or endorsed by Microsoft.